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Without an available network, login may not complete, some advanced functions such as 3DGS may not work normally, and logs cannot be uploaded for technical support.
Direct Answer
Training and technical support are available for handheld simultaneous localization and mapping (SLAM) scanners, with SHARE SLAM devices used as examples. Basic training may cover capture, complete copying of original data, project creation, point cloud processing, quality checks, and deliverable export. Project-specific advanced training may cover
SHARE PointClouds Studio V2.6 manual corresponding-point registration with error preview, coordinate transformation, accuracy reports using independent check points, global navigation satellite system (GNSS) fusion, with an RTKLIB POS trajectory file generated by an external post-processed kinematic (PPK) tool selected only as the Trajectory Source in GNSS Fusion, batch section extraction using either Batch Cutting with Number of Sections and Batch Interval or Custom Interval with custom positions, linked trajectory/photo viewing, computer-aided design (CAD) workflows whose export generates both drawing exchange format (DXF) and DWG files in the exported ZIP package, and 3D Gaussian splatting (3DGS) photorealistic viewing. Training formats, response targets, and on-site support scope are governed by the applicable written service-level agreement (SLA). Where no written target is agreed, no fixed response or resolution time applies.
Figure 1: Technical support proceeds through documentation self-checks, retaining materials, ticket submission, first-line support, technical specialists, and product/R&D evaluation.
Who Should Read
This Page? -
Operators using a SHARE SLAM S20, SHARE SLAM S20 SE, SHARE SLAM S100, or SHARE3DCAM C10 Series device for the first time;
- Teams responsible for interior fit-out measurement, existing buildings, as-built verification, continuous indoor-outdoor capture, or complex-space projects;
- Project managers and quality inspectors who need to include point clouds, DXF, accuracy reports, or visualization deliverables in delivery workflows. Model suitability for a scenario should be assessed using coverage, site materials, positioning conditions, device configuration, and sample testing. A series name is not an accuracy or efficiency promise.
Training Content: Basic Workflows and Advanced
SHARE PointClouds Studio V2.6 Quality Control
| Level | Main Content | Training Objective |
|---|---|---|
| Basic capture | Equipment checks, routes and loops, supplementary capture for occlusion, and complete copying of original directories | Independently perform compliant capture and retain original data |
| Projects and processing | Create/import projects, configure parameters, queue tasks, and manage deliverables | Understand the relationship among projects, tasks, deliverables, and logs |
| Point cloud processing | Crop, level, merge, manual corresponding-point registration, error preview, and coordinate transformation | Distinguish “merge,” “registration,” and “coordinate transformation” |
| Quality checks | Control points and independent check points, 3D/elevation checks, and accuracy reports | Validate with check points rather than citing fixed accuracy |
| Industry delivery | Choose either Batch Cutting with Number of Sections and Batch Interval, or Custom Interval with custom positions; then review sections, measure, draft with CAD assistance, and export the ZIP package containing both DXF and DWG files | Create a reviewable point-cloud and drawing workflow |
| Viewing and collaboration | Trajectory display, linked undistorted photos, and 3DGS viewing/positioning | Use photos and trajectories to support review; continue to measure from the point cloud |
Boundaries Emphasized in SHARE PointClouds Studio V2.6 Training
- Registration is a manual corresponding-point workflow: Select the reference and moving point clouds, manually pick identical fixed features, and review red/green/yellow status, overlap preview, and the error report before confirming. This is not a promise of automatic registration.
- PPK is not a complete built-in processing workflow: First process the rover, base-station, and navigation data to produce an RTKLIB POS in an external PPK tool, then select that POS only as the
Trajectory SourceinGNSS Fusionin SHARE PointClouds Studio. Results still require validation with independent check points; control points may be used to solve a transformation but must remain separate from those check points. - Coordinate transformation and accuracy checks are separate: Control points used to solve the transformation should not also serve as independent check points. Use the required control points to calculate parameters, then use independent known coordinates to export a 3D or elevation accuracy report.
- CAD is CAD-assisted drafting: The software can create section/plan candidates, support manual drawing and correction, and export DXF and DWG files in the exported ZIP package. Professional CAD, building information modeling (BIM), or SketchUp personnel remain responsible for downstream review and modeling; RVT, IFC, and complete BIM models remain downstream professional deliverables.
- 3DGS is for photorealistic viewing and positioning: Generation depends on undistorted photos and computing resources and is not a dimensional or accuracy acceptance deliverable.
Support Channels: Self-Service First, Then Submit a Ticket
- Check documentation and release notes: Confirm the device model,
SHARE PointClouds Studio version, supported formats, and operating prerequisites; 2. Retain site and project materials: Do not modify the original directory structure or filenames; 3. Submit a technical-support ticket: Use the official channel if the issue remains unresolved; 4. Escalate through the defined path: First-line support → technical specialist → product/R&D.
Which Materials Should Be Attached to a Ticket?
| Material | Recommended Content |
|---|---|
| Device and version | Device model/serial number, SHARE PointClouds Studio/SAE version, operating system, and graphics driver |
| Issue steps | Project, feature used, reproduction steps, and error text or screenshots |
| Sample data | Anonymized minimum reproducible data; retain the complete directory when original data is involved |
| Tasks and logs | Task status, failure time, and logs; login may be required before log upload |
| Coordinate information | Source/target coordinate systems, units, control-point and independent check point files, and POS source |
SLA and Service Boundaries
| Issue Type | Standard Handling Path |
|---|---|
| Features and usage | Documentation, self-service resources, or ticket guidance |
| Data-processing anomalies | Verify original data, project, task, logs, and minimum sample |
| Coordinate/accuracy issues | Verify coordinate system, units, control-point distribution, and independent check results |
| Reproducible software anomaly | Refer to technical specialists and product/R&D for evaluation |
| Third-party software or external PPK tools | Verify interface and input/output boundaries; does not replace third-party vendor support |
| Custom workflows or special formats | Refer for custom-development and integration evaluation |
Frequently Asked Questions (FAQ)
Q1: Can SHARE PointClouds Studio V2.6 automatically register two scans? SHARE PointClouds Studio V2.6 uses manual corresponding-point picking, error status, and overlap preview. The operator must check corresponding-point quality and spatial distribution.
Q2: Does the software include complete PPK processing? The current workflow uses an RTKLIB POS generated by an external PPK tool, which is then selected only as the Trajectory Source in GNSS Fusion in SHARE PointClouds Studio.
Q3: What does CAD drawing export provide, and what remains downstream? SHARE PointClouds Studio V2.6 CAD drawing export simultaneously generates DXF and DWG files and includes them in the exported ZIP package. Those files require professional review. RVT, IFC, complete BIM models, and SketchUp deliverables remain downstream professional workflows or separate evaluated requirements.
Q4: How can accuracy after coordinate transformation be demonstrated? Use check points independent of the control points to perform 3D or elevation checks and export a report. Retain the environment, method, model, software version, and sample scope.
Q5: Can 3DGS be used for dimensional acceptance, and how quickly does support respond? 3DGS is suitable for photorealistic viewing and positioning; dimensional measurement and accuracy checks should use the point cloud. Support response and resolution targets follow the applicable written agreement; this page publishes no fixed times. Supported device and feature combinations depend on the current compatibility information and pilot testing.
